Microsoft pulls latest Surface Pro 2 update following user complaints

surface pro 2 560px

Microsoft has some trouble on its hands with the latest Surface Pro 2 firmware update. The company has abruptly pulled the update after reports of failed installations (and battery issues in instances where the update was successful). Microsoft originally pushed out the new firmware as part of its December package of Surface updates, but the ongoing complaints have apparently led to the unusual takedown. Microsoft says another reason for the decision was to ensure Surface Pro 2 owners have a smooth experience using the tablet through the new year. "To ensure the best experience for our customers during the holiday season, we have taken steps to remove the update for Surface Pro 2 that was previously published," the company said. And to be clear, you won't be seeing a fix until after the new year. Microsoft hopes to deliver an alternate, problem-free update package "after the holidays, which is sure to be unwelcome news to customers that have already installed the faulty update.

The Verge
Log In Sign Up

Log In Sign Up

Forgot password?

We'll email you a reset link.

If you signed up using a 3rd party account like Facebook or Twitter, please login with it instead.

Forgot password?

Try another email?

Almost done,

By becoming a registered user, you are also agreeing to our Terms and confirming that you have read our Privacy Policy.



Choose an available username to complete sign up.

In order to provide our users with a better overall experience, we ask for more information from Facebook when using it to login so that we can learn more about our audience and provide you with the best possible experience. We do not store specific user data and the sharing of it is not required to login with Facebook.