HootSuite CEO offers 'product credit' after botched Seesmic integration exposes names and email addresses

Seesmic Android

Ryan Holmes, CEO of social media management startup HootSuite, has offered customers a "product credit" after an error in integrating new accounts exposed users' names and email addresses. Some users reported receiving hundreds of emails reminding them that a 60-day HootSuite Pro trial period was about to end, despite having never signed up for such a trial — in many cases, the emails contained others users' addresses in the 'To:' field.

According to a statement given to The Next Web, also posted on HootSuite's website, the mass mailouts were caused by "a technical issue related to our integration of Seesmic accounts with our existing HootSuite user accounts." HootSuite acquired competitor Seesmic in September in an effort to boost its enterprise user base, part of the rush for the corporate market precipitated by Twitter's controversial API changes, first proposed back in June. Holmes states that the credit will be offered as a "sign of our upmost [sic] respect" in order to "make things right," though does not offer any details of its range or value.

The Verge
Log In Sign Up

Log In Sign Up

Forgot password?

We'll email you a reset link.

If you signed up using a 3rd party account like Facebook or Twitter, please login with it instead.

Forgot password?

Try another email?

Almost done,

By becoming a registered user, you are also agreeing to our Terms and confirming that you have read our Privacy Policy.



Choose an available username to complete sign up.

In order to provide our users with a better overall experience, we ask for more information from Facebook when using it to login so that we can learn more about our audience and provide you with the best possible experience. We do not store specific user data and the sharing of it is not required to login with Facebook.